A few notes:
While we’ve not had this issue in previous years, Showclix has seen a large growth in their support department in the last year, and apparently not everyone is up on the correct response. Please know we are working hard to fix it.
Fixing it going forward doesn’t change the immediate issue, though. Please email me at Elizabeth@papa.org or firstname.lastname@example.org and send me any and all screen grabs of your conversations with Showclix, as well as the order number and which ticket should be refunded. I will tell our rep about it and fix it.
Regarding duplicates: This happens when someone buys a ticket for themselves, and their friend also buys them one. One of these people needs to request a refund. We can then remove the second instance of the name.