Not relevant to this recent case in the OP but relevant to the rules:
I agree we should clarify in the rules as to if it is OK for an opponent or non-official to engage a player actively playing that is thought to be playing on during a stuck ball or other beneficial malfunction scenario.
Is it OK to say to the person playing "hey, your playing a 1 ball multiball, trap up" or "hey, plunge the ball in the shooter lane that flew in there" or "hey, trap up, jackpots are registering for no reason"?
The assumption has been that this is ok to do, but the rules are grey.
I think the rules should allow this. The last thing you want to do while your opponent is racking up a score acting oblivious is to walk away to find someone for a ruling and lose track of what is actually happening. I feel the rule might be better something like:
"Any situation which indicates the presence of a beneficial malfunction should be verbally indicated to the active player and brought to the attention of tournament officials. Players are permitted to verbally engage active players to indicate a current beneficial malfunction. Any player player engaging an active player under this rule in an abusive manner may face a ruling under player conduct including possible disqualification from the game and/or event"
I recently had a player flip the f@ck out on me at an event when I calmly told them they were playing a false 2-ball multiball (a ball fell out of a physical lock) and should drain a ball. Screaming at me over and over "Don't you fucking talk to me and interrupt me on purpose while i'm playing!!!!!." he was out of line, but I'd rather the rules more explicitly cover this type of thing.