Here's our scene:
Player: "Hey, my ball drained out the left outlane, but the lit kickback didn't work and I lost my turn. Is that a malfunction?"
TD: "Sorry, no. The physical nature of pinball is part of its charm, sometimes switches and kickers don't work. The machine does what it does and you have to accept that. Move along."
Player: "Hey, my ball airballed off the Q target into the drain and I lost my turn. Is that a malfunction?"
TD: "Sorry, no. Airballs are part of the game sometimes. You know, Harry Williams once said, 'the ball is wild', and I guess yours was a wild one, alright! Ha ha! Move along."
Player: "Hey, my ball airballed off the Q target into the launcher lane! That will make my multiball a little easier!"
TD: "WHOA now, buddy, let's not get crazy. That's obviously a significant problem that we need to rectify. In fact, since you didn't notice it in the first (mumble mumble) seconds after it happened, I'm going to have to void your entire game! You know all that stuff I said about 'ball is wild' and 'charm of pinball' is only when the machine is screwing you, right?"
To my eye, this is absurdly inconsistent and hypocritical.