I like the idea of buying in when I purchase Pinburgh tickets. Let me choose a charity then too. Then on the day of I just need to get my player number and pin and go.
I think more signage would help too. A big sign at the desk with the charities listed so you can decide while in line, and the poor volunteer doesn't have to read that list again. Throw the relevant URLs on there too, and maybe a QR code for the app so I can get my phone ready to login once I get my info.
Maybe have a staff member at a table by the tournament strictly for queuing those people with dumbphones and dead batteries? This way scorekeepers can keep up with scores better. Maybe this only seemed problematic because of the aforementioned wifi issues. I liked that I could queue others with the app, that's a slick feature.
I think I preferred last year's setup with the chair queues. You knew who was ahead of you or missing, no surprises. It lended itself to be more social too, chatting with random people in line. I feel like most of the queue issues this year were from people sitting ten feet away at the tables that just couldn't hear their name called.
I was queuing up down to the wire this year just to play all of my entries. I felt like last year I got to finish earlier and still had time to enjoy the rest of the show.
I still had a great time though, and thank all the people that put the time and effort in to make it run as smoothly as it did. I had an issue where a skipped player was playing my turn, and the staff was right on top of it. I checked the queue and it said I was playing! Before I even got to the scorekeeper onsite he was already correcting the goof. Top notch.