I run a league of about 26 players and although I don’t own the games, the operator has given me keys to handle stupid things like stuck balls. I had an issue the other day with Rolling Stones wanting to intermittently load two balls into the shooter lane.
The player told me, I opened the machine and dropped one of the balls into the trough. As soon as I closed the machine, the game fired the ball out of the shooter lane, loaded another ball and then fired that out as well. The player was able to let the first ball drain and then play the second ball, so no harm done.
A few minutes later, it happened again. Thinking ahead, I decided to drop both balls in the trough, hoping the game would think it didn’t load anything into the trough. As soon as I closed the coin door, it loaded two balls in the shooter lane and fired them out into the playfield.
How should I have handled this so it doesn’t load two balls? The operator is working on resolving the problem so it doesn’t happen anymore, but sooner or later I’m going to run into this one again.
Another issue I ran into was last night during league play. A player was on Star Wars. He shot the Death Star shot, but the post didn’t capture the ball correctly and it starting rolling down the play field. Unfortunately, the game had disabled the flippers so he could choose a mode, meaning he couldn’t play the ball which resulted in a drain.
My ruling was “sorry, that’s the mechanical nature of pinball”. Was that the correct ruling?